Provide culturally sensitive assistance and care coordination, and guide patients through available medical, insurance, and social support; also called systems navigators
Policies & Programs
Policies and programs that can improve health
filtered by "Quality of Care"
Use visual tools to prompt safe practices, standardize communication, and ensure no step is forgotten before or during a medical procedure or other health care situation
Support joint decision making between health care practitioners and patients through shared decision making (SDM); part of patient-centered care
Engage practice coaches or facilitators to work with primary care clinic staff to redesign clinical practices, organize quality improvement efforts, improve communication, share best practices, etc.
Make pricing for hospital procedures and other health care services publicly available, often via websites, online databases, report cards, or similar tools
Provide interpretation services for patients with limited English proficiency (LEP) in outpatient and inpatient health care settings, following training and certification
Make clinician, clinic, hospital, long-term care facility and insurance plan performance on health care quality measures publicly available via report cards, reporting websites, or similar tools
Make health care facilities’ health care-associated or hospital-acquired infection (HAI) rates readily available to patients and providers
Conduct individual assessments that gauge older adults’ risk of falling and develop personalized approaches to help prevent falls
Establish state level regulations that require nursing homes to employ at least a set number of licensed and non-licensed nursing staff, often set in terms of staff hours per resident day